Privacy Policy

Who we are

Kinetic Logistics (Baumhaus Ltd, Company No. 06158108) is the data controller for personal data collected via this website and in connection with our delivery services.
Registered office: Building 320, Heyford Park, Upper Heyford, Bicester, Oxfordshire, OX25 5HA
Contact: info@kineticlogistics.co.uk

What data we collect

Contact details (name, email, phone), addresses and delivery notes you provide to us.
Order references and delivery history.
Proof of Delivery (POD) photos (typically the delivered item in situ and/or the front of the delivery location).
Technical data/Cookies for site operation and analytics (see Cookie Policy).
For trade customers: company details and named contact info (work email/phone).

How and why we use your data (lawful bases)

To fulfil and manage deliveries and communicate with you (contractual necessity).
To provide POD and resolve queries/disputes (legitimate interests).
To meet tax and accounting obligations (legal obligation).
To analyse performance and improve services (legitimate interests).
Marketing (only where we have your consent; you can withdraw at any time).

Sharing your data

We share personal data only as needed with:

Delivery partners/drivers (to complete your delivery),
Our IT and software providers (secure systems operation),
Professional advisers and regulators where legally required.
We do not sell personal data.

International transfers

If suppliers host or access data outside the UK/EEA, we use appropriate safeguards (e.g., UK IDTA/EU SCCs) to ensure equivalent protection.

How long we keep your data

Delivery contact details/notes: up to 12 months.
Customer name/address linked to invoices & financial records: 6 years minimum (legal requirements).
Postcodes for reporting: up to 5 years (or longer if anonymised).
POD photos: up to 5 years (to evidence delivery/defend claims).
Trade account details: kept while the account is active; personal contact details for closed accounts are deleted after 6 years.
Where a legal dispute or investigation is ongoing, we keep relevant data until it is resolved.

Your rights

You can request access, correction, deletion (where lawful), restriction or objection to processing, and data portability (where applicable). To exercise your rights, email info@kineticlogistics.co.uk. You can complain to the ICO: www.ico.org.uk.

Cookies

We use cookies to operate and improve our website. Manage your preferences via our cookie banner and browser settings. See our Cookie Policy: https://kineticlogistics.co.uk/cookie-policy/

Security

We use appropriate technical and organisational measures (secure hosting, encryption in transit, access controls, staff training) to protect personal data.

Children

Our services are not directed at children. If you believe a child has provided us with personal data, please contact us so we can delete it.

Changes to this notice

We may update this notice from time to time. Any changes will appear on this page with an updated “Last updated” date.